Frequently Asked Questions

FAQs | RetailNEX Store

If you have any questions, feel free to contact us at support@retailnexllc.com or call us at +1 (832)-380-8889.

Policies

What is RetailNEX Store’s return policy?

Our return policy allows returns within 30 days of purchase. Items must be in original condition and packaging. For detailed information, please visit our Returns & Refunds page.

Can I change or cancel my order?

Orders can be changed or canceled within 24 hours of placing them. Please contact our customer support team at support@retailnexllc.com or call us at +1 (832)-380-8889 for assistance.

Shipping

What are the shipping options available?

We offer standard, expedited, and overnight shipping options. Shipping costs and delivery times vary based on your location and selected shipping method. Detailed information is available on our Shipping Information page.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Please check our Shipping Information page for details on available destinations and shipping rates.

How do I track my order?

You can track your order by logging into your account and visiting the Order History page. A tracking link will also be sent to your email once your order has been shipped.

General Questions

How can I contact customer support?

You can contact our customer support team via email at support@retailnexllc.com or by phone at +1 (832)-380-8889. We are available Monday through Friday, 9 AM to 5 PM CST.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.